The Firmware update is going to be pushed to your camera.
Please ensure that your camera is switched on and connected to your Wi-Fi Router.
To check that your device is updated, please launch the app and tap on the gear icon to open the device settings. Under the device settings, the Firmware Version should be v.03.03.32 and above.
Following this, you will need to update the firmware on the parent unit.
You can update the parent unit by following the steps illustrated below or via the App (see instructions on this link here)
*Note: For best results, keep both units plugged in (if possible), as all devices must have a good battery status and be close to the Wi-Fi router during the upgrade. If the Parent unit or camera battery is weak, the firmware upgrading process will not activate.
Step #1 - Place the Parent Unit near the Camera you are streaming, within 3 to 9 feet of range (1 to 3 meters)
Step #2 - Switch the Parent Unit OFF, wait for 10 seconds then switch it ON; following this you should see the prompt to update firmware on the Parent Unit after the video is ON for about 15 seconds
Step #3 - When the parent unit displays the new firmware upgrade message, select "YES"; then the Parent Unit will reboot and automatically update before resuming the stream (this may take 3-4 min)
*Note: If you receive the message saying, "PU is not ready for upgrade" please bring the Parent Unit and Camera closer together and repeat the above steps.
Once the update is successful please monitor for a few days and let us know how it works for you.
Please do not hesitate to contact us in case you require further assistance.