Unable to send an app log - iOS devices

 

If you are not able to send an app log and you get the pop-up notification below, there are two reasons this can happen:

ios_can_not_send_app_log.PNG,

 

Two reasons you can't send an app log:

  1. The email is not set up properly via the iPhone Settings
  2. The existing account does not support “Mail”

 

Troubleshooting Steps 

Follow the steps below to set your email 

  • Go to iPhone Settings

icloud_account_1.png

  • Navigate to “Passwords & Account”

icloud_account_2.png

  • If there is an iCloud account, click on that iCloud account > iCloud > Tap on the toggle to turn Green to Enable the Mail

 

icloud_account_3.png

What does the Powered by eBuyNow badge mean?

eBuyNow is an official brand licensee of Kodak Eastman Company and ensures global sales and support for the products found on this site, manages the site, the server, and its transactions on behalf of the manufacturer.

Links to this site’s privacy policy and terms of use can be found below. Questions for eBuyNow regarding the relationship between these parties can be sent to info@ebuynow.com.

For website or product support, please visit the help section.