Dear valued Customers,
We regret to inform you that as of September 1st, 2023, we have officially sunset our Smart Home product line. As a result, maintenance and support for these products are no longer available.
However, we want to reassure you that your Smart Home Baby Monitor units will continue to function seamlessly with the parent unit screen, providing you with the peace of mind and security you've come to rely on.
For users of the F882 model, we recommend downloading the Tuya app to ensure uninterrupted use of your smart home products. Tuya offers a user-friendly platform that can help you maintain control and convenience in your connected home.
We understand the importance of your home security and convenience, and we appreciate your loyalty to Smart Home. We apologize for any inconvenience this sunset may cause and thank you for being a part of our community.
Australian customers may contact Oricom support by the following support page Contact Oricom.
Users must ensure that they use ONLY the charger that came with the initial purchase devices. If that is not available, they must use ONLY an authorized power adapter to charge the camera and monitor. Using a different charger may not charge the battery properly, and it may eventually damage the products.
Users that comply with the above instructions and still experience such issues should contact a customer agent for further assistance.
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