Dear valued Customers,


We regret to inform you that as of September 1st, 2023, we have officially sunset our Smart Home product line. As a result, maintenance and support for these products are no longer available.

However, we want to reassure you that your Smart Home Baby Monitor units will continue to function seamlessly with the parent unit screen, providing you with the peace of mind and security you've come to rely on.

For users of the F882 model, we recommend downloading the Tuya app to ensure uninterrupted use of your smart home products. Tuya offers a user-friendly platform that can help you maintain control and convenience in your connected home.

We understand the importance of your home security and convenience, and we appreciate your loyalty to Smart Home. We apologize for any inconvenience this sunset may cause and thank you for being a part of our community.

Australian customers may contact Oricom support by the following support page Contact Oricom.

Setup - Pairing Error

 

You may be getting the pairing error while trying to pair the app with the Air Purifier because of any one or more of the following issues - 

 

  1. Please check if the Wi-Fi Router password entered is correct.
  2. Bring your Air Purifier and the mobile device (app) closer to your WiFi Router less than a meter apart (less than 3 feet).
  3. Make sure you are using 2.4 GHz Wi-Fi SSID as this Air Purifier does not support 5 GHz Wi-Fi.
  4. If you use a Mesh Router, you may need to re-try as Mesh Router may switch between 2.4GHz & 5GHz periodically.

  5. Retry Pairing Process.

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