Dear valued Customers,


We regret to inform you that as of September 1st, 2023, we have officially sunset our Smart Home product line. As a result, maintenance and support for these products are no longer available.

However, we want to reassure you that your Smart Home Baby Monitor units will continue to function seamlessly with the parent unit screen, providing you with the peace of mind and security you've come to rely on.

For users of the F882 model, we recommend downloading the Tuya app to ensure uninterrupted use of your smart home products. Tuya offers a user-friendly platform that can help you maintain control and convenience in your connected home.

We understand the importance of your home security and convenience, and we appreciate your loyalty to Smart Home. We apologize for any inconvenience this sunset may cause and thank you for being a part of our community.

Australian customers may contact Oricom support by the following support page Contact Oricom.

Parent Unit Firmware Update Stuck

To make the camera online, follow the steps below. The purpose is to keep your cameras online so that our technical team can assist you further.

  1. Move your camera(s) closer to your WiFi router (within 3 meters)
  2. Switch it OFF and wait for 30 seconds
  3. Then turn it ON (ensure that the color of the switch is green)
  4. Wait for a while to confirm if the cameras are now online.

Let us know if the cameras are back online. 

For now, we suggest that you ignore any firmware update prompt notification by pressing the NO option. We also recommend that you use either Direct or Router Network mode (not Auto) depending on your location in the house.

Furthermore, we suggest that you download the KODAK Smart Home app on your device to view and monitor your cameras. This will help you bypass any short-term faults with your parent unit until it’s back up and running.

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