Australia and New Zealand Customers

Dear Customers,

Effective from March 1st, 2024, Oricom Holdings has assumed direct control of the iOS and Android applications as well as the server infrastructure for Kodak Smart Home. This transition is aimed to effectively provide assistance and support for Kodak Baby Monitor customers across Australia and New Zealand only.

We wish to affirm that your Kodak Smart Baby Monitor will continue to operate seamlessly, delivering the peace of mind and reliability you have come to expect.

If you have purchased your Kodak Smart Baby Monitor in Australia or New Zealand and require assistance, please direct your enquiries to Oricom’s support page. Our dedicated support team, stationed in Australia, will address your concerns promptly.

Thank you for your continued trust and patronage.

Oricom

How to disable Two-Factor Authentication using the Recovery Code

 

The recovery code will be used to disable the Two-Factor Authentication (2FA) if you lose access to your authenticator app(Microsoft/Google/VIP) and do not receive the codes which are required to login to the Kodak app from unauthorized devices.

 

The app automatically provides the recovery code when you enable the 2FA for the first time on your app.

 

Please enter the Recovery Code (the red secret code that the App provides when a user enables 2FA on your old device - around ten characters) onto the "Verification Code.”

 

In case the recovery code is also lost, please reach out to us so that we can disable the 2FA. Once the 2FA is disabled, you can log in to the Kodak App and enable it once again.

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