Please follow the steps as illustrated below to reset the camera and then repair it with the app:

1. Switch off the WiFi router that’s connected to the camera(s)
2. Unplug the camera from the charger and ensure the switch is at OFF position
3. Plug the charger into the camera again (without switching it on)
4. Press & hold the PAIR button while plugged into the power source and Switch ON the camera
5. Keep pressing the PAIR button until the camera makes ‘2’ beeps ONLY (3 secs apart - You will need to hold for about 20-25 secs to hear 2 beeps)- (If you do not hear 3 beeps, please start from Step 2)
6. Release the button after the 2 beeps. The camera will start the reset-factory process (this takes about 2 minutes)
7. Wait for the camera LED to start blinking BLUE slowly (this means the reset is successful)
8. Turn on the parent unit and check if the camera is still paired and streams ok on Direct Mode. If not, please re-pair the camera to the parent unit
9. Click here on how to pair the camera with the parent unit
10. Switch the WiFi Router back on and wait for 5 min
11. Launch the app and pair the camera again without deleting it by taping +Add New Device
12. While pairing, the app will request an update to the latest firmware. Once the update is done, it will stream as normal.