Dear valued Customers,


We regret to inform you that as of September 1st, 2023, we have officially sunset our Smart Home product line. As a result, maintenance and support for these products are no longer available.

However, we want to reassure you that your Smart Home Baby Monitor units will continue to function seamlessly with the parent unit screen, providing you with the peace of mind and security you've come to rely on.

For users of the F882 model, we recommend downloading the Tuya app to ensure uninterrupted use of your smart home products. Tuya offers a user-friendly platform that can help you maintain control and convenience in your connected home.

We understand the importance of your home security and convenience, and we appreciate your loyalty to Smart Home. We apologize for any inconvenience this sunset may cause and thank you for being a part of our community.

Australian customers may contact Oricom support by the following support page Contact Oricom.

Battery Life of the Parent Unit

The battery should last up to 4-5 hours, and the device can remain plugged in at all times (when using the original power adapter provided).

 

Please remove the battery and leave it out for 2 minutes. Afterward, put it back in (ensure it is correctly aligned).

 

Additionally:

  1. Kindly ensure the parent unit is connected to the power source using the provided adapter for 4-5 hours and see if the parent unit works normally.
  2. If the issue persists, then please try using the camera's power adapter (this is to check if the power adapter is faulty).
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