The Video Streaming on the App Is Not Continuous

To enjoy continuous streaming, users must ensure that their mobile device is connected to the same Wi-Fi network that the camera is paired with. The remote streaming time is limited to 5 minutes due to security reasons. Also, the following firmware updates (or higher versions) need to be installed on the phone:

  • iOS: v.1.0.35(93)
  • Android: v.1.0.28(79)

If the above does not resolve the issue, please submit an app log to the customer support team. They will review the issue and advise on the best resolution.

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