Please follow the instructions/tips as illustrated below:
- Try to move the camera closer to the router for the set up (less than 3ft/1m) and try again. Once the setup is complete you can move the camera at your desired space.
- Ensure that the WiFi selected is 2.4GHz as our cameras do not support 5Ghz connection.
- Double check that the WiFi password used is correct.
- Check your router and/or firewall settings to see if there is any traffic blocked from the camera. If you have a Port restricted Firewall, you can open up the port number 8849 for the camera to connect to our service. Then you will just need to restart the camera, you will not need to pair the camera again.
Please note that for security reasons the app does not support setup within the following :
1) an Open WiFi (i.e. WiFi without password)
2) a Public / Campus WiFi (i.e connection that requires extra login to access internet) You will need to set up the camera within a Secured WiFi connection. If the issue persists after following the above, please do not hesitate to contact us so that we can assist you further.