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Wearable Device

Select your issue:

Troubleshooting for Moto360

How can we help with you Straps or Charger?

App Bug:

When does the freeze happen?

When does the App Crash?

Connectivity Issue

When do you experience connection issues?

Which type of connection drops off?

What type of issue are you experiencing with Notifications?

Which Notifications are Delayed?

What type of Notification doesn't show?

Which Notifications are repeated?

Settings Troubleshooting

GPS Issue:

Which health sensor are you experiencing problems with?

What issues have you faced with SPO2?

Sleep sensor issue:

Heartrate monitor issue:

What type of mistake did you encounter?

Activity tracking Issue

Describe your battery or charging issue

What type of damage?

What issue are you facing with your update?

Issue with logins on watch:

Synchronization Issue:

Watchface Issues

Which Third-party App integration?

Please Specify:

What's your app version? (Important)

Scroll down to the bottom of the page on your App and you will see the app version there

What's your App version?

What's your firmware version? (Important)

Under my devices, Select "check for Firmware updates" and you will see your current firmware

What's your firmware version?

Phone Brand

What's your Phone Brand?

Motorola Phone

Samsung Phone

Google Phone

What's your Phone Model?

What's your Android phone's OS version? (Important)

Touch "Settings," then touch "About Phone" or "About Device." From there, you can find the Android version of your device.

What's your iOS phone's OS version? (Important)

Press the Menu button multiple times until the main menu appears. Scroll to and select Settings > About.

What's your OS Version?

Sujet

Description

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Australia and New Zealand Customers